Customer Success Manager II, Federal Government (Sales)

Open & closing dates

Open till filled

Salary

Starting at $82,830 - 129,600

Location

Remote

Telework eligible

Travel Required

Research Interviewers are responsible for

Drive onboarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer's lifecycle
Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
Serve as the Smartsheet subject matter expert (SME) providing guidance to enable customers to drive impact and increase collaboration across their organization and with external parties
Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account
Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet
Assess usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
Serve as the primary interface to manage and resolve critical situations
Work closely with the Sales, Training and Professional Services teams identify new opportunities to expand customer use of Smartsheet
Provide expert customer insight to Product Management, Marketing and Sales on what innovation and continuous improvement is needed
Exceed all performance targets, including maintaining high retention and growth rates
Accomplish other tasks as assigned.

Requirements

Conditions of Employment

Qualifications

You must:

Be a U.S. citizen.
Have a high school diploma/GED or higher from a U.S.-accredited college or university.
Have two years of full-time professional work experience (see work experience waiver for exceptions).
Meet the CDC's Employment Eligibility requirements.
Possess a valid driver's license or government issued ID